Automate support by 40-90% with an AI customer service agent trained on your data
An AI customer service agent responds within seconds, works 24/7, and reduces the workload on your support or sales team. It delivers instant replies across your website, messengers, and social networks — providing fast, consistent service powered by AI.
Real results from teams using AI customer service agents
MTS Link is a platform for business communications, learning, and collaboration — including meetings, chats, webinars, and courses.
The support team was overwhelmed with repetitive questions. They were planning to hire new employees to handle the growing volume of requests.
"The AI bot responds within a minute. No employee can respond that fast, even for simple questions. Before connecting the AI bot, we were planning to hire new employees, but then that need disappeared."
BotHelp is a platform for newsletters, auto-funnels, and chatbots in messengers and social networks.
Customer base was growing fast, 30-40% of questions were simple and repetitive. The team needed to automate first-line support without losing quality.
"With the AI bot, the quality of operator work has improved — now we can devote more time to complex cases and work them through to a logical conclusion."
How an AI customer service agent works
You can launch an AI customer service agent in just a few minutes by training it on company data, testing it, and ensuring its quality.
We connect a data source for your AI customer support: website, help docs, or knowledge base
The AI agent is trained on your knowledge base, internal guides, or support content. Training materials may include:
- Help center articles
- FAQs and product documentation
- Internal instructions from your support or sales team
This gives the agent the context it needs to handle repetitive customer service requests clearly and accurately.
We test the AI agent before launch to ensure quality and control
Before launch, test the bot in real scenarios. Share the test link with your team for feedback. The process ensures:
- Accurate answers to real customer questions
- Smooth escalation to live support
- Quality control before going live
Testing builds confidence in the bot's replies — and smooths the rollout.
Your AI agent works 24/7 across the channels you choose: website, WhatsApp, Telegram, Instagram
The AI support agent works not only in your website chat, but also in messenger via WhatsApp, Telegram, Instagram, and Facebook.
- Set up integrations and activate the bot in the channels your customers prefer
- Creates consistent customer service across every platform — day or night
Routes to a human agent when the AI can't resolve a request
Not all questions can be answered by AI. When needed, the bot passes chats to a live agent. It routes the conversation to a support manager in 3 cases:
- The AI agent doesn't know the answer
- Trigger words like "payment", "bug", or "refund" are used
- The customer explicitly asks for a human agent
Your agents remain in control, ensuring smooth customer service at every handoff.
Full visibility into how your AI agent performs
Track every conversation your AI agent handles. The analytics dashboard shows how many questions the bot resolved on its own, how many were escalated, and lets you read full dialogs to understand how the agent reasons and responds.
- Number of questions processed, solved, and assigned to managers
- Daily breakdown with visual charts
- Read full AI conversations to audit quality
- Export conversation logs for deeper analysis
Benefits of using AI customer service agents instead of human-only service agents
Human support
- Handle complex and non-standard questions with flexibility
- Offer a personalized service experience: discounts, upsells, tailored messages
- Spot patterns in customer behavior and share insights with the team
- Can't always respond in time — especially during surges
- Unavailable at night or during off-hours
- Often overloaded with repetitive customer questions
- Risk of missed chats, delayed replies, or agent burnout
AI agent support
- Resolves up to 90% of incoming customer service inquiries
- Instant 24/7 replies — no holidays, breaks, or shift gaps
- Scales infinitely — no need to hire more agents during peaks
- Cost reduction — replaces or complements the support team without the need for additional hires
- Works across platforms: website, messengers, socials, and email — wherever the customer is
- "Never forgets" — once taught something, it retains the information forever
- Escalates complex chats to a live agent when needed
- Limited by the scope of its training. Doesn't know what hasn't been included in the knowledge base
- Lacks empathy (for now) — May sound scripted, can't joke or apologize like a human agent
- Requires oversight — Needs answer audits to prevent mistakes or inappropriate phrases
Reviews from teams who scaled with AI
The AI bot responds within a minute. No employee can respond that fast, even for simple questions. The bot creates a time buffer between when a user asks a question and when operators join. Before connecting the AI bot, we were planning to hire new employees, but then that need disappeared.
BotHelp is a fairly complex product. It took us about 2 months for the AI bot to correctly resolve 40% of questions. With a simpler product, training would likely take less time.
With the AI bot, the quality of operator work has improved, since now we can devote more time to complex cases and work them through to a logical conclusion. In the freed-up time, we help junior colleagues and handle other tasks.
FAQ about AI customer service, implementation, and training
Find answers to common questions about setup, channels, quality control, and daily operations.
An AI support agent can handle thousands of conversations simultaneously, 24/7. Most teams see 40-70% of all incoming inquiries fully resolved by the AI, freeing human agents for complex cases.
The AI agent works across your website chat, WhatsApp, Telegram, Instagram, and Facebook Messenger. You can activate it in one or all channels from a single dashboard.
Yes. You define the agent's tone, boundaries, and escalation rules. You can review and adjust answers, set restricted topics, and fine-tune responses based on real conversations.
You connect your knowledge base, help center articles, FAQs, or internal documentation. The AI learns from this content and can be tested before going live. No coding required.
The agent can be configured to escalate to a human agent when unsure. You can also audit conversations, flag incorrect answers, and retrain the agent to improve accuracy over time.
No. Most teams launch within a few days. Dashly's success team helps with setup, training data preparation, and quality testing before go-live.
Yes. Dashly offers a free trial so you can test the AI agent with your real data and customer conversations before committing.
Dashly integrates with popular CRMs, helpdesks, and messengers including HubSpot, Salesforce, Zendesk, Intercom, Slack, WhatsApp, Telegram, and more.
Pricing depends on the volume of conversations and channels. Dashly offers flexible plans starting from $39/month. Contact us for a custom quote based on your team size and needs.
Yes. You can restrict the agent's scope to specific topics or question types. For anything outside its scope, it will automatically route the conversation to a human agent.